KaylaFit

Domestic delivery times typically take 5-7 business days or longer depending on location. If after 7 days your package still has yet to arrive, please email us at support@pudgypenguins.io.

International delivery times typically take 14-25 business days or longer depending on location. If after 14-25 days your package still has yet to arrive, please email us at support@pudgypenguins.io with your order number and details.

International orders may be subject to customs delays/fees, which we have no control over.

For international orders, please visit our shipping policy to learn more.

For our returns and exchanges policy, you can find it here.

Yes! We partnered with vendors who allow us to deliver to most international locations.

For international orders, please visit our shipping policy to learn more.

Please note, international orders may be subject to customs delays/fees, which we have no control over.

If you are not 100% satisfied with your purchase from Pudgy Penguins, you can return your qualifying item(s) for a full refund within 30 days of purchase. Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. You will also need to have proof of purchase. 

To learn more about our return policy, go here.

We will be unable to fulfill your order/item if one of the following scenarios takes place:

-The item is out of stock.
-Unreachable Shipping Destination

Canceling an order is one of the last things we want to do, but some situations come up where cancellation is the best option to save you time and money. You will receive an email if any part of your order is canceled and you will not be charged for the canceled items.

You must return the original item in its original condition and original packaging within fourteen (14) days of the date of your exchange using the return label provided to you. You will receive any refund owed to you once we receive the returned original item. If the original item is not received within fourteen (14) days, we will charge your original payment method or default payment method (if original method is unavailable) for the cost of the original item (less any refund owed to you if the replacement item costs less).

To learn more about our exchange policy, go here.